| Problem | What to do | |
|---|---|---|
| Emails go to Junk | Send through a mailbox on your own domain (Leaf Email, SMTP), use the same sender address, and check your domain’s SPF and DKIM records at your host. | |
| Nothing arrives although the queue says sent | The host accepted the mail but a receiving service filtered it. See Sending email reliably. | |
| A campaign stays scheduled or sending, or welcome emails are slow | WordPress cron only runs on visits. Add a real cron job that runs every minute. Leaf Email, Help shows the command. | |
| The confirmation link goes to a login page | Leaf Email links point at your site, not wp-admin. If it still happens, another plugin or a firewall is redirecting visitors; send the support details from Leaf Email, Help. | |
| A message shows outcome_unknown | The server stopped mid-send. It was not resent, to avoid a duplicate. Check with your provider, then retry from Queue if needed. | |
| Send refused: unknown merge tag | Fix the typo. Allowed tags: first_name, last_name, full_name, email, site_name, optionally with a fallback such as {{first_name | there}}. |
| Send refused: audience limit | The free edition sends to up to 500 people at a time. | |
| Needs a licence | Free edition. Activate a key under Settings, Leaf Licences, or use a free template or SMTP. | |
| Licence says not currently valid for this site | Press Check again, and make sure the site address has not changed since activation. |
Still stuck? Open Leaf Email, Help, copy the support details, and send them with your question through the support page or to support@leafproducts.in.